Returns
You have 30 days after receiving your item to request a refund. To be eligible for a return, your item must be in the same condition that you received it (i.e. unopened and unused, original packaging and/or tags). Receipt or proof of purchase is needed at time of request. Because many of our products are food items, not all items are eligible for return.
To start a return request, you can Contact Us with the following information:
- Order #
- Full Name associated with the order
- Email associated with the order
After we receive the information, we will reply back with return options within 1–2 business days.
Return shipping costs are the responsibility of the customer. Return shipping labels can be provided upon request, with the cost deducted from your final refund total. Initial shipping may be deducted if your order qualified for free shipping. If your order is being returned for a defect that affects usability, return shipping will be covered.
Note: Items sent back to us without first requesting a return WILL NOT be accepted.
Exceptions & Non-Returnable items
All coffee sales are non-refundable. If you are not happy with a purchase, please Contact Us. We take feedback to heart and want to help you find coffee and equipment that fits your needs.
We do not accept returns on custom products — such as special orders or personalized items — and hazardous materials, flammable liquids, or gasses. For example, damaged batteries. Please get in touch if you have questions or concerns about your specific item.
All sale items & gift cards are FINAL SALE.
Exchanges
We are happy to exchange unused items with original packaging.This does require you to cover the additional shipping fees.
Additional Shipping Fees are set by the courier service. The initial shipping fee may be deducted from the return value if your order qualified for free shipping. Restocking fees and/or additional shipping costs may be applicable.
Refunds
We will notify you once we’ve received and inspected your return or exchange, and let you know if the refund was approved or not.
The shipping fees may be deducted from the refund value if your order qualified for free shipping. A restocking fee and/or additional shipping costs may also be applicable and deducted. If approved, you will automatically be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.