Warranty & Product Issues

• Does my item / issue qualify for a warranty fix?

  If you think your item has become defective over time but want to know if it still qualifies for warranty repairs and/or replacement, please contact us. In you message, please note the issue(s), photos/video of the item in use if applicable, and your original order number. How these situations a...

• How do you handle defects, product issues & warranties?

  Please inspect your order upon reception and contract us immediately with a picture and/or video if the item is defective, damaged or if you receive the wrong item, so we can evaluate the circumstances. Please review ORIGAMI Characteristics before emailing us about defective and/or damaged ORIGA...

• My grinder isn’t aligned. Is this covered under warranty?

  It depends on the grinder and the nature of the alignment issue. Some grinders may require minor alignment adjustments as part of normal setup or use. In many cases, small alignment variations can be resolved through adjustment and are not considered a manufacturing defect. We’re happy to help w...

• Which brands warranties do you handle directly?

  Origami  1ZPRESSO  Mavo  Orea And for products we carry from all other brands, you can contact us first for warranty support and we can connect you with the best next steps.