Please inspect your order upon reception and contract us immediately with a picture and/or video if the item is defective, damaged or if you receive the wrong item, so we can evaluate the circumstances.
Please review ORIGAMI Characteristics before emailing us about defective and/or damaged ORIGAMI Products.
All of our products are covered under individual manufacturer warranties.
If a product you’ve purchased from us stops working due to a manufacturer defect, please let us know as soon as possible by sending an email to hello@roguewavecoffee.ca. We will work with you to determine your warranty coverage. Please include a copy of your original sales receipt/proof of purchase and images/videos of your issue as it will be required to make a warranty claim.
Warranty claims DO NOT include:
- Any defect arising from the misuse of the product. This includes but is not limited to negligence, lack of descaling, damage as a result of a drop or fall, or failure to follow product instructions.
- Normal wear and tear, such as scratches, dents, and wearing out of replaceable parts.
- Natural variations in the colour of wooden items, such as handles, lids, collars, or bases.
- Any glass, plastic, or ceramic items or parts — outside of damaged sustained during transit or as manufacturing error.
- Any items purchased from Amazon, eBay, or other third party e-commerce websites.